Back in 2019, a survey revealed that 61% of consumers were dissatisfied with older interactive voice recognition systems.

The reasons they gave were that the options were irrelevant, they were abandoned during the interaction, and they could not connect to a live agent.

Now however, 62% of customers would rather interact with a chatbot than wait 15 minutes for a human agent. This is because of the adoption of cloud contact centers, with all their advancements, include features that accelerate resolution and drive satisfaction for customers.

Amazon Connect uses AWS technology for natural language processing and understanding. It can engage customers in humanlike conversations and understand customer intent, emotions, and sentiment.
In this eBook, read more about the business benefits of Amazon Connect and understand how to improve customer self-service journeys.

Learn more about chatbots and find out how to improve customer agent productivity.

Amazon Web Services (AWS) and Intel have collaborated for over 17 years to develop flexible technologies and software optimizations tailored for mission critical enterprise applications. Intel® Xeon® processors provide the foundation of many cloud computing services deployed on AWS and this collaboration allows AWS Partners to help customers migrate and modernize their applications and infrastructure to manage cost and complexity, accelerate business outcomes, and scale to meet current and future computing requirements.